technical support:
provide professional technical support for every customer at any time.
specific measures:
1. provide professional solutions for customer consultation.
2. the company will provide satisfactory technical solutions and produce supporting products according to customers’ requirements every time they make a purchase.
3. the company will send professional technician to the site for technical service during product installation. according to the time arranged by the customer, our technician will appropriately install and debug the equipment.
4. training on relevant personal to make them able to carry out daily maintenance and troubleshooting and to make them comprehensively master equipment programming and operation, we will provide them with special tools, password, drawings and service manual, etc; the company shall provide on-site operation training for the user’s operating personnel.
5. we have opened technical service hotline (tel: 0571-88771029) responsible for equipment operation, maintenance and technical advisory to ensure equipment normal operation and make sure we can response to the customers in time and help them to solve problems.